Match.com Reviews
Based on 34 customer reviews and online research, match.com has a consumer rating of 1.1 out of 5 stars, indicating most customers are not satisfied with Match.com.
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Top Reviews

I joined Match.com because I have friends that met there a few years ago and their experience was great. I finally made the decision to join given I didn't have much luck on other sites. I thought Match would be a better choice, but honestly it's not. Match is no different than other sites that are FREE of charge. Save yourself the money! Not to mention their customer service is the worst I've ever had. Irene can take a few customer service lessons.

I actually got my money back after threatening to sue them and report them to the BBB for false business claims. Signed up and paid yet kept getting the worst and most inappropriate matches EVER. It made me want to get back with my ex-husband when I saw/"met"/talked to these "matches" - each one worse than the last. It did not matter that I had "must -haves ". The fact that in the end I even considered getting back with an ex who was not nice to me, a liar and my kids would have killed me if I had -- how is this a dating service?
All Customer Reviews (34)

I used this app/site for some time in the very slim hope that I would find someone who is genuine, honest, looking for a true relationship, real friendship/love in a partner and non-judgemental. I was hoping people dated and talked to get to know someone properly. I was wrong. This was a waste of money and time. The majority of people on the site or app were fake and shallow. They do not reply, not even to politely tell you they are not interested. Many are blunt and unrealistic. I can see why most of them are single. Yes, even ones that share common interests and morals with you don’t bother, which is baffling. Is it based on looks? Material things?? How much you lie to make yourself sound interesting??? Probably. Overall, I can honestly say it was the worst experience of my life. Perhaps I’m ugly or not interesting enough but you would think, how can they know that? And looks don’t make a personality also. It’s superficial and fake, which sums up most people, dating, relationships and so called love these days

I joined Match.com on January 25th. Almost right away I knew it was a mistake. The instructions said to go on the site and cancel. I followed exactly. I didn't get a conformation of my cancellation. I tried to cancel over and over for several days. Because they have total control over the messages they have total deniability as to when it came in. The terms contract says you have 2 days to cancel to get a refund. By then more than two days had passed and still no confirmation. I disputed the charge with my bank. Near the end of the response period Match answered. They said I had used their services 72 times but only showed 5 times over two days. Bare in mind, in 2019 the Federal Trade Commission sued them for using fake Love Interest ads to trick customers into paying for a subscription. It was shown that as many as 25 to 30 per cent of Match.com members are there to scam you.

Tried to reactivate my account. Support said my account had been hacked and was closed; use another email addy to create a new account. Told them neither of my email accounts would work on creating a new account; got another automated email reply (or an incredibly stupid human email reply) that said to try another email. Terrible support.

I've tried to contact match about a glitch in my droid app. When I attempt to email or text I'm blocked by a message that says you must accept cookies to use firefox, okay I don't use firefox and of course i've accepted all cookies on explorer.
The issue with my droid is ( this way maybe someone from match will see this review and help my out)
When I'm texting on my phone with the match app the only line I can see is the one I'm currently typing. Once the line shifts up I can't see the autocorrect changes that are made. Most of the time this is harmless, however sometimes the autocorrect makes me look like a buffoon. Am I using the wrong app or the wrong service?

Match.com is 10 times as expensive as it should be. If the company reduced its fees, it would have 100s more users making it so much better. Because it is way too expensive, it gets so few users, and it resorts to re-using people's profiles and photos who are not active, not subscribed and not interested. Greed is the ruin of Match.com. It deserves to go under if it fails to make these necessary changes.

One of the things they do ( so Bad and false information ) is keep your information, profile , pictures in their data base even if you do not join. This is shared so for anyone going through this data base they think you are a member and available. Not true so many people set up a profile and decide not to join. they should not be showing people if they are not a member. A total waste of time.

These people are well known for fraudulently taking money without permission and have been sued for other unlawful acts. Subscriptions automatically renew against your request. Google search 'Match.com illegal renewals' and 'Match.com hard to cancel' before you hand over your bank details. You have been warned

Match.com is all but dead. It has a very low active user base. In 6 months I met no-one, I did not even come close to meeting anyone. Approximately only 1 in 20 females replied to my messages, and not one female during the 6 month period that I was there sent me an unsolicited message. Not one. So, this must be because I’m ugly, right? Far from it. I had a good profile with good photos and I’m far from ugly. The problem is the very small pool of active users. Match circulate many dead profiles (Users who have not logged in for many months and years in some cases) and as a paying subscriber you are unable to distinguish these dead profiles (which are the majority of profiles on Match) from real active profiles (people who actually subscribe and pay real money). Furthermore, Match employ many devious and underhand tactics to keep you using the service. For instance, there is an option where you can check to see who has ‘viewed’ your profile. However, this feature is not as it seems, because these ‘views’ are merely people who have swiped through your profile on their way to viewing other profiles. This is devious. If someone is showing as having viewed your profile then at the very least you would have expected them to have spent time on your profile. This is not the case. Secondly, Match continues to flash large onscreen graphics on your screen, ‘Stand out from the crowd with the match badge’ etc… the purpose of which is to extract EVEN MORE MONEY from you in order to experience their lousy services. And you have to be SO CAREFUL because these pop-up messages make it SO EASY to accidentally click on them which in turn means you have signed up to their ‘BENEFITS’ and are paying Match more money. Conversely, Match make it VERY DIFFICULT to cancel your membership. Cancelling membership means NO MONEY for Match, and that is something Match does not tolerate. To cancel your membership click on your photo and look for ‘My account settings’ – this text is ridiculously small so it is VERY EASY to miss it. Once there you should be able to cancel your membership and you will see the message ‘Reactivate my Subscription’ – If you do not see this message then your membership HAS NOT been cancelled and Match will continue to take money from your account. Another useful tip is to take a photo on your mobile phone so you will have photographic proof that your membership has been cancelled. Of course, you should not have to go to these lengths, but Match is not a company you can trust.

Match.com is a scam pure and simple, it is designed with very clever psychological mechanisms to get you to pay it's memberships fees and relieve you of your money. Most of the profiles are fake or spammers, as a reasonable intelligent, decent looking, and successful guy I can tell you that with HUGE time and effort invested into this, you may eventually get on a date but only if you lower your standards well below real life expectations and then you still need patience and luck. Seriously guys you would be better off spending an hour a week hanging out at the grocery isle of Tesco

This site in the past has used the words "Her" & "She" for a woman (1). Now they have caved into the politically correct bs. Now 1 person is plural,... they or their.
Example: "She viewed your profile" has changed to "they viewed your profile", and so one. Maybe petty on my part but looking at this a bit deeper, I see a site full of snowflake liberals controlling what is to be and what isn't to be depending on your politics. Although I do like the ability to search for matches by their (her) political interest. And you can state (check a box) in your profile your politics.
And I had a extra feature allowing me to see that my sent messages had been read. I never received any notifications that my messages had been read. Why would someone receive a message and not open it and read it? Zoosk sucks as well.

50% of the women on this site either doing a trial and cannot respond to the emails or there membership has expired and they did not remove there profile. Waste of time and expensive

The site is full of fake profiles, scammers and phishers. Your login and password works to enter the site, but does not work to modify your account settings - so you can't change payment arrangements. I had to cancel my credit card to stop match.com automatically extending my 'subscription'. There is no response from 'customer care'(less) to emails. Don't register. Don't subscribe. Don't pay. Don't bother
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